Cookie Policy

BACKGROUND:

This website https://www.spafix.co.uk/ (“Our Site”) uses cookies and similar technologies in order to distinguish you from other users. By using cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file consisting of letters and numbers that Our Site downloads to your computer or device;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).
“personal data” means a small, transparent image file (usually only 1-pixel x 1-pixel in size) used for tracking user behaviour and activity around Our Site;
“We/Us/Our” means Spafix, a company registered in England under Company Registration number: 06422739, whose registered address is Office at 3 Acorn Business Centre, Northarbour Road, Cosham, Hampshire, PO6 3TH and whose main trading address is Unit 2, Larchwood Business Centre, Larchwood Avenue, Havant, Hampshire, PO9 3BE.

2. Information About Us

2.1 Our Site is owned and operated by Spafix, a limited company registered in England under company number 06422739, whose registered address is 3 Acorn Business Centre, Northarbour Road, Cosham, Hampshire, PO6 3TH and whose main trading address is Unit 2, Larchwood Business Centre, Larchwood Avenue, Havant, Hampshire, PO9 3BE.

2.2 Our VAT number is GB106654033.

3. How Does Our Site Use Cookies?

3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2 By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site. For more details, please refer to section 4 below.

3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1 Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3.2 Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.3.3 Functionality Cookies

Functionality cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences.

3.3.4 Third Party Cookies

Third party cookies are not placed by Us and We have no control over them. Third party cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these cookies will work in the same way as analytics cookies described above).

3.3.5 Persistent Cookies

Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.3.6 Session Cookies

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session cookies are deleted when you close your browser.

3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.

Cookie Name Purpose of Cookie Type of Cookie
_dc_gtm_UA-38299183-1 This is a third-party cookie used by Google Analytics to authentic our account. This is a Persistent Analytics Cookie. It expires one minute after the page is loaded.
_gat_gtag_UA_38299183_2 This is a third-party cookie used by Google Tag Manager cookie to authentic our account. This is a Persistent Analytics Cookie. It expires one minute after the page is loaded.
_ga This is a Google Analytics cookie that is used to store a randomly generated ID to identify users. This is a Persistent Analytics Cookie. It expires two years after the page is loaded.
_gid This is a Google Analytics cookie that is used to identify and throttle requests. It is also used to distinguish users. This is a Persistent Analytics Cookie. It expires twenty-four hours after the page is loaded.
am_geoipredirect This cookie is used to redirect you from https://spafix.co.uk to https://shop.spafix.co.uk. This is a Persistent Functionality Cookie. It expires twenty-three hours and thirty minutes after the page is loaded.
frontend This is a session id used by the server to authenticate your login or transactions. This is a Persistent Strictly Necessary Cookie. It expires twenty-three hours and thirty minutes after the page is loaded.
frontend_cid Our site is secured with HTTPS, this cookie is the HTTPS version of ‘frontend’. This is a Persistent Strictly Necessary Cookie. It expires twenty-three hours and thirty minutes after the page is loaded.
persistent_shopping_cart The server uses this cookie to match your basket and shopping preferences with your session ID. This is a Persistent Strictly Necessary Cookie. It expires two years after the page is loaded.

3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy, https://www.spafix.co.uk/privacy-policy/.

3.6 For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

4.1 The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose & Type Strictly Necessary
am_geoipredirect This cookie is used to redirect you from https://spafix.co.uk to https://shop.spafix.co.uk. Yes
frontend This is a session id used by the server to authenticate your login or transactions. Yes
frontend_cid Our site is secured with HTTPS, this cookie is the HTTPS version of ‘frontend’. Yes
persistent_shopping_cart The server uses this cookie to match your basket and shopping preferences with your session ID. Yes

5. Consent and Control

5.1 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.

5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:

5.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.3.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

5.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

6. How Do We Use Cookies in Emails?

6.1 In addition to using cookies on Our Site, we use cookies and similar technologies in some of the emails we send to you. Just like the cookies on Our Site, these are used to help Us understand your use of Our Site and to keep improving it.

6.2 We use web beacons in Our newsletters to detect when (or whether) you open an email and how you have interacted with it, and other information such as your email client, web browser, computer or device, and IP address. Web beacons may also be used to serve up emails in a particular format that is best suited to your computer or device.

6.3 Emails from Us may contain links. Each one of those links will contain a unique tag which enables Us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.

7. Changes to this Cookie Policy

7.1 We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted on this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

7.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

8. Further Information

8.1 If you would like to know more about how We use cookies, please contact Us at info@spafix.co.uk

8.2 For more information about cookies, please visit www.aboutcookies.org (this is an external link and We are not responsible for its content).

8.3 For more information about privacy, data protection and our terms and conditions, please visit the following:

8.3.1 https://www.spafix.co.uk/privacy-policy/

8.3.2 https://www.spafix.co.uk/terms-and-conditions/

We are able to offer 0% finance over a period of up to and including two years with a deposit of 30% or greater. For a longer term or a lower deposit, we can provide an APR of 9.9%. Please note these figures are for a guide only, to provide an accurate quote on your final specification, please contact us.

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How did you hear about us?

Call a member of our team on 023 9354 1154

or send us an email.

Which branch would you like to contact?

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How did you hear about us?

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We are proud to be working with V12 finance to be able to offer 0% finance over a period of up to and including three years with a deposit of 30% or greater.

For a longer term or a lower deposit, we can provide an APR of 9.9%. To provide an accurate quote on your final specification, please contact us using the form below.







How did you hear about us?

Please complete the form and you will be redirected to the brochure.

Spafix Start

March 1st – October 31st £299.00 inc VAT
November 1st – February 28th £269.00 inc VAT
This service is also ideal for a Spring re-commission. Your hut tub MUST be full of water when our engineer arrives.

Spafix Hibernate

March 1st – October 31st £199.00 inc VAT
November 1st – February 28th £179.00 inc VAT
This is our Winter shut-down service, to prepare your spa for the months it will not be used.

Spafix Easyfresh

Quarterly drain-down and refresh service
March 1st – October 31st £199.00 inc VAT
November 1st – February 28th £179.00 inc VAT

Spafix Once

Full annual clean and maintenance service
March 1st – October 31st £299.00 inc VAT
November 1st – February 28th £269.00 inc VAT

Please complete the form and you will be redirected to the brochure.

Please complete the form and you will be redirected to the brochure.

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Spafix

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