About Us

Spafix was formed in the back bedroom of Managing Director, Darren Waters’ house in October 2007, and then incorporated as Spafix UK Ltd in May 2008. In 2011 Spafix Services Ltd was formed to take on all repairs and services whilst the original company focused solely on spare parts. Two years later the spare parts side of the business (Spafix Direct) was rebranded to Spa Parts Vortex as it is known today.

From those early beginnings, Spafix gradually established itself as an industry recognised leader in Hot Tub repairs and technical know-how. The reputation grew and so did the company. After one year of trading, the business had three employees. One year later there were five and so on. The business evolved rapidly in the years that followed; growing from five staff members to fifteen in the space of four years and now operating from two units.

The company currently operate eleven full-time service engineers and installers. The phones are manned Monday to Friday by a six-strong admin support team. In 2013 Spafix bought the goodwill of Hot Tub Repair Man, based in Nottingham which rebranded to Spafix Midlands and North in June 2015. As of today, Spafix is still the largest Hot Tub repair company in the UK.

Spafix is so valued and trusted by its customers that the business boasts nearly 1000 reviews on Checkatrade with an average score of 9.9/10. The company also retains nearly 600 clients on pay monthly service and maintenance contracts.

After careful consideration of many different brands, Darren decided to open a showroom at the northern depot and begin to sell Marquis Hot Tubs in October 2015. In January 2018 Darren decided to invest in a brand-new showroom for the southern depot and also increase the product range.

The plan ahead is to balance the business to be as effective and as efficient as possible in the four key sectors of Hot Tub sales, repairs, maintenance contracts and online shop. Spafix has a continuing ambition to invest in training and business development for the foreseeable future. It is essential that the business finds the ultimate winning formula to continue to grow in size but maintain the feel of a small and personal company that has been the backbone for many years. One-third of Spa sales are from customer recommendations and nearly 60% of service and repair business are repeat customers which help to keep advertising costs low.

Spafix believes in fair and honest pricing, which isn’t always the cheapest but does enable us to offer the best all-around service. The company always honour its warranties, will always pick up the phone and speak to you or reply to your emails quickly. Without customers, there is no business!

Thank you for reading.

Updated January 2018

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  • Management
  • Accounts
  • Service
  • Maintenance
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    Carl Priest

    Branch Manager (South)

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    Carl Priest

    Branch Manager (South)

    Carl started in March 2011 as Installation and Maintenance Contract Coordinator and worked his way up to Service Desk Manager in the start of 2012. As of May 2014 he was promoted to Service Manager.

    “I like seeing the company grow and working closely with the directors to improve the company”

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    Mick Boyle

    Branch Manager (North)

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    Mick Boyle

    Branch Manager (North)

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    Sue Staniland

    Assistant Manager (North)

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    Sue Staniland

    Assistant Manager (North)

  • Claire Fewings
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    Claire Fewings

    Service Desk Assistant (South)

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    Claire Fewings

    Claire Fewings

    Service Desk Assistant (South)

  • Mary Gee
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    Mary Gee

    Accounts (South)

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    Mary Gee

    Mary Gee

    Accounts (South)

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    William Gee

    Head Technician (South)

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    William Gee

    Head Technician (South)

    Will joined us in May 2013 as a local engineer. Will had 12 years’ experience as a plumber before joining Spafix and started off as maintenance contract engineer before being promoted to engineer after completing Spafix training.

    “It always puts a smile on my face at the end of the day knowing I have made people happy just by doing my job, everyone is always very grateful.”

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    Adrian Landscheit

    Technician (South)

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    Adrian Landscheit

    Technician (South)

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    Tony Waters

    Technician (South)

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    Tony Waters

    Technician (South)

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    Michael Forsdick

    Technician (South)

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    Michael Forsdick

    Technician (South)

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    Steve Boyle

    Technician (North)

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    Steve Boyle

    Technician (North)

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    Ashley Hibbard

    Technician (North)

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    Ashley Hibbard

    Technician (North)

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    Gary Richards

    Maintenance Team (South)

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    Gary Richards

    Maintenance Team (South)

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    Ollie Byrne

    Maintenance Team (South)

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    Ollie Byrne

    Maintenance Team (South)

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    Ricky Roe

    Maintenance Team (North)

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    Ricky Roe

    Maintenance Team (North)

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    Linards Sminins

    Installer (South)

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    Linards Sminins

    Installer (South)

We are able to offer 0% finance over a period of up to and including two years with a deposit of 30% or greater. For a longer term or a lower deposit, we can provide an APR of 9.9%. Please note these figures are for a guide only, to provide an accurate quote on your final specification, please contact us.

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How did you hear about us?

Spafix Start

March 1st – October 31st £299.00 inc VAT
November 1st – February 28th £269.00 inc VAT
This service is also ideal for a Spring re-commission. Your hut tub MUST be full of water when our engineer arrives.

Spafix Hibernate

March 1st – October 31st £199.00 inc VAT
November 1st – February 28th £179.00 inc VAT
This is our Winter shut-down service, to prepare your spa for the months it will not be used.

Spafix Easyfresh

Quarterly drain-down and refresh service
March 1st – October 31st £199.00 inc VAT
November 1st – February 28th £179.00 inc VAT

Spafix Once

Full annual clean and maintenance service
March 1st – October 31st £299.00 inc VAT
November 1st – February 28th £269.00 inc VAT

Spafix

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