Spafix was formed in the back bedroom of Managing Director, Darren Waters’ house in October 2007, and then incorporated as Spafix UK Ltd in May 2008. In 2011 Spafix Services Ltd was formed to take on all repairs and services whilst the original company focused solely on spare parts. Two years later the spare parts side of the business (Spafix Direct) was rebranded to Spa Parts Vortex as it is known today.
From those early beginnings, Spafix gradually established itself as an industry recognised leader in Hot Tub repairs and technical know-how. The reputation grew and so did the company. After one year of trading, the business had three employees. One year later there were five and so on. The business evolved rapidly in the years that followed; growing from five staff members to fifteen in the space of four years and now operating from two units.
The company currently operate eleven full-time service engineers and installers. The phones are manned Monday to Friday by a six-strong admin support team. In 2013 Spafix bought the goodwill of Hot Tub Repair Man, based in Nottingham which rebranded to Spafix Midlands and North in June 2015. As of today, Spafix is still the largest Hot Tub repair company in the UK.
Spafix is so valued and trusted by its customers that the business boasts nearly 1000 reviews on Checkatrade with an average score of 9.9/10. The company also retains nearly 600 clients on pay monthly service and maintenance contracts.
After careful consideration of many different brands, Darren decided to open a showroom at the northern depot and begin to sell Marquis Hot Tubs in October 2015. In January 2018 Darren decided to invest in a brand-new showroom for the southern depot and also increase the product range.
The plan ahead is to balance the business to be as effective and as efficient as possible in the four key sectors of Hot Tub sales, repairs, maintenance contracts and online shop. Spafix has a continuing ambition to invest in training and business development for the foreseeable future. It is essential that the business finds the ultimate winning formula to continue to grow in size but maintain the feel of a small and personal company that has been the backbone for many years. One-third of Spa sales are from customer recommendations and nearly 60% of service and repair business are repeat customers which help to keep advertising costs low.
Spafix believes in fair and honest pricing, which isn’t always the cheapest but does enable us to offer the best all-around service. The company always honour its warranties, will always pick up the phone and speak to you or reply to your emails quickly. Without customers, there is no business!
Thank you for reading.
Updated January 2018