Once again we have been treated to excellent service from your Company which doesn’t always happen in todays World as we all know. We took out a service contract last year after we had been impressed with Spafix and then last Wednesday our pump started making a loud noise. We called Spafix and not only got a reply the same day but they got a top class engineer to us the next day and a new pump was fitted. I would recommend Spafix to anyone who wants a reliable Hot Tub Company that delivers top customer service every time.
PJ and Lynne Rutherford17-03-2017 Read all
Just wanted to say what a kind helpful engineer you sent on my last visit. It was the 1st visit since I have been on my own and didn’t really know how to look after the spa. He took the time to write me detailed instructions and then went and got my chemicals for me and brought them back after he had finished work. This really was exceptional customer service and was greatly appreciated.
Thank you Spafix!
Sharon Turner04-01-2017 Read all
I have just cancelled our monthly direct debit for service contract as you are collecting our hot tub today, so we will no longer have one to service.
Can I thank you, Spafix, for your efficient, prompt and polite service your engineers have given us over the last 3 years or so.
Christina Summersgill12-12-2016 Read all
I would just like to thank all the team at spa fix and to Sid the engineer for an outstanding service and getting the swim spa closed down over winter. Sid was polite and professional to the point that we have now happily signed up for the gold service contract that will bring price of mind knowing we have a excellent team looking after us, and for what I hope is many more years together.
Thank you all again
Den18-11-2016 Read all
To whom it may concern/Carl,
This is just a few lines to express my thanks and appreciation for the work that your Engineer, Gerrod, has done to get our Hot tub working. We have been struggling for many years with two ” so called ” Beachcomber agents who have been spectacularly unreliable and incompetent not to mention the huge fees and fitting wrong parts etc. ( Gerrod does what he says he will do and also has good office back up ).
We have therefore taken out a service contract for one year and will be buying all our chemicals from your company and would recommend Spa fix to our friends. Please make sure this message gets to the Managing Director.
PJ and Lynne Rutherford15-11-2016 Read all
He was so thorough in assessing and giving me feedback about the spa and also refreshing the maintenance instructions I need to keep up with year round. I would like to compliment his manner of care to my home!
I feel reassured that my Spa insurance with you is excellent value thanks to Sid, your engineer!
Antoaneta25-10-2016 Read all
I just wish to say what a truly professional service your guys provided today, with a little help from neighbours the tub was placed exactly where we wanted it, the features explained and all rubbish cleared away.
Michael Roberts08-08-2016 Read all
Whoop whoop… We finally have our amazing hottub up and running!!!
We absolutely love it… And are ecstatic!
Just wanted to thank you for everything.. Your customer service has been amazing.. And feel like you’ve become a friend through the whole process…
Mick was fab today.. And was really patient!
Fingers crossed we’ll be in the tub with a glass of prosecco later!
Thanks to you all
Rach and Sean29-07-2016 Read all
I just wanted to pass on our thanks to you all for a fantastic, smooth, efficient, service.
We couldn’t believe how quickly the hot tub was out and loaded on the trailer.
Thanks for great communication.
Jan24-07-2016 Read all
I just wanted to say how good the engineer who came today was, he was prompt, polite and knowledgeable, an all round decent chap.
The overall service I have received from Spafix has been excellent, thanks very much, I’ll certainly be using your services again.
Steve Nicolaides12-07-2016 Read all
Hi Carl! Thank you so much for the lovely emails. Just wanted to say thank you so very much for all the time and care that you, and your team have shown us when buying our hot tub, you have looked after us so very well, and we are so very greatfull to you all, we would recommend you to all our friends and have already done so! and we are very pleased with our hot tub! thank you for your expertise, time and knowledge in helping us choose what we wanted as we had really no knowledge of hot tubs before, and found this very helpful and reassuring! The engineers that came to install it were lovely and very clear and informative for us to understand the maintenance of our new hot tub! a job well done! once again thank you so very much to your team, and especially you! you have been wonderful! thank you Carl! hope your week has gone well! look forward to hearing from you in the future! take care love Karen and Steve Lewis!
Karen and Steve Lewis23-06-2016 Read all
Firstly, thank you very much for passing my request onto ‘Magic Mick’. He kindly rang me and gave me possible solutions to the problem I was experiencing with my hot tub and I am pleased to say his suggestion has worked and the hot tub is up and running once again!
His experience is invaluable and I am very grateful for his advice – and it saved an unnecessary callout. Please convey my thanks to him again, and I will not hesitate to call you in the future should I experience further problems.
Jan Dolby20-06-2016 Read all
First I must apologise profusely for not being awake for your spa engineers – my vibrating clock did not function this morning, of all days, this morning not working! I have opted to go on your premium monthly payments for future services.
The two gentlemen here are a credit to your company.
Thank you for your help and guidances
David20-06-2016 Read all
Nick, thank you once again for the time you spent on the phone, trying to sort out my hot tub for my friends’ visit next week.
I would like to thank you, and the lady who initially answers the phone. You’ve been exceptionally helpful and eager to help. I’m grateful to Spafix, and to you in particular. Since Spafix originally fitted my hot tub in Widley – you have always been so professional and that’s through three house moves – the last one from Purbrook to here in St Margaret’s Bay near Dover. It appears you continue to expand, which is not surprising, given your Company’s high standards.
Mrs Long10-06-2016 Read all
Excellent service thank you, with superb communication from your office and from the Enginneer.
All is running well with the spa is now up to temperature.
Mark Richards16-02-2016 Read all
I just wanted to thank your engineer Adrian for coming today and doing such a wonderful job – the spa looks like new again.
We are just in the process of signing our contract with you for another year.
Thanks again for your excellent service to us.
Tricia Smith10-11-2015 Read all
I am writing to express my appreciation regarding your two engineers Mick and Lee when they attended a recent repair on my Swim Spa. They kept me informed all along which was very refreshing now a days. Information given to me by Mick will be very helpful to me in the future.
Thank you once again.
Jim Eden09-10-2015 Read all
We write to thank you for the professional and courteous communication given when making enquiries for the upgrade of our Chinese hot tub. We’d like to thank especially your expert engineer Mick. We believe our upgrade proved to have more snags than normal and Mick solved all the issues without any difficulty and left the area very clean. Your engineer took the time to explain how best to operate the system for health and comfort. Probably more than other companies might do. We recommend your services to any and all who have an interest in hot tubs.
Thank you again
Steve & Pauline Fleming02-10-2015 Read all
I just wanted to extend my thanks to Spafix for the service I have received in installing my Jacuzzi.
Mark and Lewis were courteous, prompt, polite and exceptionally professional. I would recommend your service to anyone.
Many thanks 10/10.
Ian Wade23-09-2015 Read all
As I live in a very hard water area, I was quite worried about the build up of lime scale in the tub. However, Spafix to the rescue. Sid and Kyle came today and were so efficient and organised, have cleared any lime scale completely and put my mind at rest. A big thank you to Spafix and their wonderful staff. They come to my house every three months as I have a contract with them, and I can heartily recommend their services.
Barbara Hudson22-09-2015 Read all
We had our hot tub delivered on Friday and highly recommend Spafix.
The service we have received from this company has been outstanding from start to finish.
A big thank you to Carl for all of his help in choosing the right tub for us, answering all of my questions and ensuring everything went smoothly from pre sale to after sale.
The team arrived on time Friday morning and two very friendly and helpful gentleman got straight to work installing the hot tub. They answered any questions we had and explained how to use our tub and ran through all of the chemical information and controls with us. They were efficient, professional and tidied up after theirselves. Could not fault this company one bit.
I also had a few questions over the weekend relating to the tub which Carl and the owner answered promptly. It’s so nice to find a company where the customers best interest is at heart. A rareity these days!
In life people are quick enough to complain when something is wrong but not so many are quick enough to speak up when things are right so that’s why I wanted to send this review. A big thumbs up to Spafix. Well done and thank you very much.
Romana Lindfield17-07-2015 Read all
Thank you for your help in repairing my spa. A while ago I asked a firm of spa ‘repairers’ to fix my 2001 spa. They came twice and had no idea, just kept on referring to a new spa. Well my thoughts are if you can’t fix the old one I really don’t have much faith. Also a salesperson said that if it was a pump that would cost around £400 and will only last around 2 years!!!
Gerrod rang at 9am said he would be with us at 10am, he was. 20 mins later sensors renewed (he said one was not attached). It hasn’t ran this well in years.
Just a big thank you for your prompt service, I will not hesitate in contacting you again should the need arise.
Jacqui Beaumont24-06-2015 Read all
I had an appointment today with one of your engineers Will Gee. I am writing to you today, as people to do not give praise enough for good work, but are always far to quick to complain. From the outset Will was friendly, professional and talked through the hot tub issue and gave me several solutions for fixing the problem. I must say he is a total asset to your company and really worth keeping hold of. If i had to find something to complain about or even just one negative point, I couldn’t! Which is quite unusual for me, as I find customer service in the UK is abysmal. So from Will’s behaviour, attitude, service and skill I will now always use Spa Fix in the future and recommend anyone that I come across with a hot tub to use your company. Now that is the impression you want your staff to give, and you have delivered! Please make sure that Will gets that praise and appreciation from this email and that his manager is also informed.
Anton Thompson19-05-2015 Read all
We have had our hot tub serviced and maintained on an annual contract by “SpaFix” for several years now, whenever we have had a problem with our tub it has always been resolved within a couple of days. We have never been kept waiting whether it be for an annual service or parts replacement. The engineers are without exception very polite, very knowledgeable about their work and a good font of knowledge and useful tips on how we could best look after our tub. Unfortunately for “SpaFix” in the space of about twelve months we had to have two of the three main pumps replaced, they cost a lot of money, there was no quibbling of any kind they were just replaced quickly. I have never been a lover of annual contracts, in this instance however it saved us a lot of worry and now we feel it was value for money.
Geoff & Christine30-03-2015 Read all
I am not one for writing letters to companies who have attended my home at my request, but on this occasion I wanted to express my thanks.
As you will be aware I was booked in for a service with one of your engineers on Tuesday 11th November. On this occasion you engineer Gerrod attended promptly and was clearly ready to carry out the work required. As I am new to the world of spas I had not filled mine up as I had never used it before. This would have been a problem but Gerrod explained that to carry out the work we needed the spa filled. Having completed the task he went on to carry out what I as a novice can only describe as a first class job. He explained what he was doing at every stage which gave me confidence in his ability and together we resurrected the tub from the dead. I have since had cause (through my own lack of knowledge) to call him a couple of times and he has been nothing but patient and courteous. Without doubt I will request he take care of any future issues at my home and I would have no hesitation in recommending him to others.
Just checked my spa again and it is superb !!!
Thank you Gerrod and thank you SPAFIX for sending him.
Mr Trevor Deer11-12-2014 Read all
I just wanted to pass on my thanks for the way in which both yourself and Darren have looked after us.
I am well aware that because of the situation of our house that it was not by far the easiest installation your guys will have handled, and we were both very impressed and grateful for you organising the contractors who built the scaffolding at such a reasonable rate.
We are absolutely delighted with the spa, and it seems to be having a beneficial effect already with regards to Trish’s medical condition. Again, many thanks not only for the excellent deal you gave us, but also you “after-sales service” in terms of friendly advice and helping so promptly to sort out that minor issue with the sound system.
I am very happy for you to pass on my mobile number to any future prospective clients should they wish to speak to a satisfied Spafix customer.
Mr Nick Byrne28-10-2013 Read all
Just a quick note to thank you and your staff for leaving no stone unturned in helping me to get our spa working again. My wife and I enjoyed the opportunity of having a dip in the tub once again and it seems to be operating according to plan. The level of customer focus exhibited by you and your staff is unfortunately very rare these days. I will not hesitate in recommending Spafix, and will return to you for our bits and pieces in future.
Mr Andrew Mansell07-03-2013 Read all
Pleased to report that everything went very well, thank you. The leak and blower are now sorted and I’m happy to know that it has all been properly checked over and cleaned up etc. I’m certainly very glad you talked me into opting for the full service rather than just fixing the problems I originally knew about. When I left the house this morning the tub had nearly reached its operating temperature and all still looked fine. I found Gavin to be a very knowledgeable and capable engineer, as well as being courteous at all times. I shall definitely be using your services again in the future.
Mr Colin Hurrell22-02-2012 Read all
Hello, I thought I would write you an e-mail to express my satisfaction with the service you have provided me. Often I only write to complain about things so thought it would be fair to leave a good comment. I have previously used at least 2 other companies but I have to say that none of them has had as much knowledge and professionalism as your company does. After being let down by somebody else I looked at the comments on your website and also read through your CheckaTrade reviews and decided to give you a try and I am very happy I did. I decided to go for the full service on your advice and I have to say I was really impressed with how in-depth the guy was explaining everything as he was doing it. You also responded to 3 or 4 emails before I was ready to book and did not pressure me. The contact with me from you was second to none and you even called the day after to make sure everything was OK. I will consider your maintenance contract offer but at the very least will call you if I ever get a problem in the future. Yours Thankfully, Michael Tilbury.
Michael Tilbury23-08-2011 Read all
The Spafix team introduced themselves, surveyed the area that the gorgeous hot tub was going, and straight away started to make plans to place it exactly where we wanted it. I have to say to Darren and Ady what a truly professional team you both make, ensuring that health and the safety of everyone was paramount – well done. No matter what questions I asked it was no trouble to them, even answering same question many times over. Nothing was too much for them and once it was installed they explained the chemicals, when to clean it, etc., Spafix would not leave until I understood what I had to do, so on behalf of Bren and I thank you Spafix. Thank you for being patient with us, and doing such an excellent job.
Mr and Mrs Williams19-12-2010 Read all
Could I just say that I have been extremely pleased with the service you have provided through the recent problems we had with the hot tub. I feel that a number of firms would have given up given the distance and the number of call backs. I was very pleased with both service and attitude of all the staff at Spafix. Your service was one of the main reasons I decided to take out a maintenance contract with yourselves as I feel you are a company that cares about your customers.
Mr W Kennedy22-06-2010 Read all
Hi Darren, I just wanted to drop you a quick note to say how grateful we are to you and your team for the repairs recently carried out on our hot tub. Despite the initial problems on diagnosing the root cause, you returned without question on several occasions and worked hard to ensure that we were completely satisfied with all the work. I can now say that our tub is as “good as new” and we are enjoying using it almost every day. The extras of new LED light, spa cover and lifter (all fitted by yourselves) has made the tub even more of a pleasure to use. I would have no hesitation in recommending you to any other hot tub owner and will also be bringing my spares and consumables business to you.
Kind regards, Kevin Barnett and family
Mr and Mrs Barnett02-03-2009 Read all
Hi Darren, Thank you very much for your hard work on the Jacuzzi which now seems to be working well – fingers crossed all is now sorted. We are also very pleased to have found you and hope you will be able to help us in the future on servicing the device.
Reinhart Michaels & David Somen13-02-2009 Read all
Hello, I was just like to say a big thank you to Amanda, Darren and Tony for being patient with me when at times I was getting very irate from that fact that my dealer was taking their time in getting my spa fixed. Tony the engineer was fantastic in getting the spa all working correctly. In future I will be using yourselves for maintenance and have highly recommended you to my father and a few of my mates. Once again thank you for all your help.
Jamie Perks18-08-2008 Read all
Just like to say thank you for a prompt response to my request for an engineer to come and look at my spa. He spotted the problem straight away and soon had it up and running again, even though we live near Maidstone in Kent it was no trouble to come out and I thought your charges were very reasonable considering the distance travelled. Thanks again and we will have no hesitation in using your services in the future.
Phil Parris25-06-2008 Read all
After calling out our local dealer to attend a terminal problem with our hot tub, their so-called engineer wrongly diagnosed a faulty Motherboard in the Control Unit and suggested I would be better off trying to obtain one myself. Not content with his efforts I contacted Darren at Spafix who promptly offered a correct diagnosis by email (he suspected a faulty heater unit). After supplying some photos and carrying out a simple check (as directed by Darren) the fault was confirmed, and very soon he was able to source a replacement unit from the USA at a much-discounted price. The new unit duly arrived from the USA (which Darren assured me I would be able to replace myself) and sure enough everything is now working fine. So much for our local dealer, and every thanks to Darren and Spafix for their fantastic customer orientated service especially as no site visit was actually required or carried out.
Graham Herbert14-03-2008 Read all
Darren. We just wanted to thank you for your service Wednesday & to let you know what a pleasure it was to do business. Too often these days you only hear feedback when there is something wrong. We were very pleased with your company & will definitely be using your services again. We would like to talk to you about setting up an annual or biannual service for the Hydropool. Look forward to doing business again in the future.
Karleen & Mark McDonagh06-02-2008 Read all
I was very impressed with the service I received, from the first telephone call through to the very prompt and efficient repair of my tub. My hot tub is not one of the most common models found in the U.K. and yet this presented no problem!
Sue Rogers04-01-2008 Read all
Darren from Spafix proved to be a great find! Friendly and attentive, he carried out a prompt, on-site assessment of our spa’s faults. He sourced and fitted replacement, upgraded parts quickly and efficiently. Now, we have a spa in a better state than when it was new! Great service, clear explanation and good communication. Highly recommended Thanks again
Martin & Bloss Ferguson28-11-2007 Read all
I am so pleased and relieved to have found Darren at Spafix to look after my hot tub. At last I feel confident that I have someone I can call whenever I have concerns about my spa and I trust him to do an excellent job for a fair price. He has completely refurbished my old spa with a new engine, made-to-measure spa-side controls and fitted cover, all of which I am delighted with. He provides prompt and courteous service and is happy to advise over the phone. Peace of mind at last!
Prunella Gee19-11-2007 Read all
Our hot tub is still working perfectly thanks to your experienced diagnostic skills and ingenious engineering solutions. Furthermore it is a pleasure to deal with technicians who are both honest and charming. Thank you for your help and advice.
Jonathan Lucas08-11-2007 Read all
I bought a Hot Tub in Sept 07 but when it arrived it would not work. The Supplier was no good. I was left with a Hot Tub that didn’t work at all. I called over 35 companies who were not interested in helping me, eventually I was given Darren’s no. at Spafix. He has proved to be a saviour to my wife & I. He turned up promptly and carried out extensive work to our useless Hot Tub. Transforming it from a nightmare into a dream. We have had many tradesmen carry out work around our home but none as good as this guy. His level of workmanship and keen pricing together with his positive professional attitude are not often seen nowadays. We have absolutely no hesitation in recommending his services. Well Done!
Phil Manion31-10-2007 Read all